FAQ Clear Skin, Clear Answers

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Facial Treatments

How are Silver Mirror facials different from facials at other destinations?

We know skincare solutions can be expensive, time-consuming, and ineffective. That’s why we started Silver Mirror: to make great skin achievable with consistent upkeep. Like regular gym visits, skincare requires ongoing care.

Our facials are quick, affordable, personalized, and most importantly, effective. Using top-quality products and technology, our results-driven treatments deliver instant glow and long-lasting, healthy skin.

Do you provide consultations for your skincare services?

While we do not offer free consultations, a skin analysis is included at the beginning of your facial. During the skin analysis, your esthetician will be able to speak through your specific skin concerns and guide you through a plan to overcome.

How often should I get a facial treatment and why?

We recommend receiving skincare services every 2-4 weeks based on your skincare goals, skincare type, and esthetician recommendations. Here at Silver Mirror, we are firm believers in the power of regular skin maintenance and results-driven facial treatments. Consistent upkeep is the key to improved and beautiful skin!

What are your seasonal skincare treatments?

We have special treatments for every season designed to help you deal with environmental conditions and any resulting skin problems you experience.

What types of skincare treatments or procedures do you offer?

Silver Mirror offers customizable facials for all ages, addressing skincare concerns like dryness, acne, and wrinkles. Each treatment includes a skin analysis, deep cleansing, LED therapy, and serums for both immediate and lasting results. They also provide peels, hydradermabrasion, and microchanneling to enhance results between facials. Add-ons, such as dermaplaning, gua sha massage, microcurrent, and antioxidant peels, further personalize treatments to meet unique skincare needs. For more information, visit our Facial Services page.

What's the difference between your 30-minute and 50-minute facials?

A 30-minute facial helps maintain healthy skin and is great for first-timers. The 50-minute facial targets specific skin issues and helps reach skincare goals.

What is a chemical peel?

A chemical peel involves the application of an acid to the skin to exfoliate and remove the outer layers. It helps improve skin texture and reduce wrinkles, acne scars, and hyperpigmentation while stimulating collagen production for a rejuvenated appearance.

Can I do just an add-on?

No, add-ons are designed to enhance a facial and boost its results. However, they aren’t effective when used standalone.

If your facials come with extractions, what's the extra-extractions add-on?

The extra extractions include an ultrasonic tool that uses vibrational technology to enhance the efficiency of pore extraction.

I have sensitive skin. Will I have an allergic reaction?

To ensure your safety, please inform your esthetician of any skin conditions, allergies, active breakouts, recent treatments (such as peels, lasers, or injectables), pregnancy, or use of prescription topicals like retinoids. Certain modifications may be recommended, or specific steps avoided, to protect sensitive or compromised skin.

What facial do I pick for the first time?

We recommend starting with the Signature Facial. This 30-minute, multi-faceted treatment is designed for skin maintenance and overall glow, combining a thorough cleanse, gentle exfoliation, and refreshing treatments.

How soon after Botox can you get a facial?

We recommend waiting two weeks after Botox to get a facial.

Can I receive a customized facial?

Yes, all facials are customized based on the guest’s skin type, skin concerns, skin condition, and goals.

Do you cleanse beards in the 'Just for Men' Facial and should I shave beforehand?

Yes, our “Just for Men” Facial includes a thorough cleansing of the beard area. We understand the importance of maintaining a clean and healthy beard, and our skilled estheticians will ensure that your facial treatment addresses the specific needs of both your skin and facial hair. To maximize the benefits of your facial, we recommend that you do not shave immediately before your appointment, allowing our team to effectively treat your beard and skin.

What are the benefits of microchanneling?

Microchanneling creates microchannels in the skin to help stimulate collagen production, healing, and exfoliation – helping reduce acne scarring, inflammation, and hyperpigmentation.

Can facial treatments eliminate blackheads?

Our acne fighting facial targets blackheads and reduces pore sizes.

Which facial treatment is most effective for acne caused by hormonal changes?

Hormonal acne often requires a combination approach. Our acne-fighting facial targets active breakouts while calming inflammation, and your esthetician will tailor the treatment based on your breakout patterns. For best results, we also provide guidance on at-home care and lifestyle adjustments to help manage hormonal triggers between visits.

What should I refrain from doing prior to dermaplaning?

Prior to dermaplaning, you should not exfoliate or use retinol for 3 days before the appointment. You should also refrain from Botox, fillers, and waxing two weeks prior to the appointment.

What should I refrain from doing prior to microdermabrasion?

Prior to microdermabrasion, you should not exfoliate, use retinol, or tretinoin for 3 days before the appointment. You should also refrain from Botox, fillers, and waxing two weeks prior to the appointment.

What should I refrain from doing prior to microchanneling?

Prior to microchanneling, you should not exfoliate or use retinol or tretinoin for 3 days before the appointment. You should also refrain from Botox, fillers, and waxing two weeks prior to the appointment.

Is a chemical peel a suitable treatment for me?

This depends on exfoliation at home, skin type, and goals. You should consult with your esthetician.

At what age is it appropriate to start getting facials?

We accept guests 13 and over with parental consent, and those 18 and over may come alone.

Are there any treatments that are safe to undergo during pregnancy or while nursing?

Yes, our sensitive facial, signature facial, and lymphatic facial are all safe for pregnancy.

Is the decompression massage a body massage?

No, it is designed to lift, sculpt, and reduce inflammation of the face.

Do you do full body massages?

No, we do not.

What's a PureLift, and what does it do?

PureLift™ stands as the leading non-invasive tool for facial lifting and sculpting available today. Its unique patented muscle stimulation technology actively engages and lifts your facial muscles, providing a more youthful and fuller facial appearance in just 10 minutes.

Do you offer facials for men?

Yes, we offer the “Just for Men” facial. This is especially recommended for men with beards and facial hair, as they assist in the growth process and provide necessary exfoliation.

Do you perform back facials?

No, we are face focused.

Do you offer waxing services?

No, we do not.

Should I still come in if I have a cold sore?

If the cold sore is new or still active, you should reschedule. If the cold sore is healing, we can perform the facial.

What Is Procell Microchanneling?

Procell is the gold standard for microchanneling, and it’s what we choose to use at Silver Mirror Facial spa.

The Procell device uses a microchanneling serum. This US based serum is a growth hormone harvested from women ages eighteen to twenty-four, and it stimulates the turnover of skin cells to reduce the renewal process from twenty-eight to fourteen days, resulting in beautiful, healthy skin at a faster pace. The Procell microchanneling downtime is about three to five days.

What are the benefits of microchanneling?

Microchanneling uses hundreds of thousands of microchannels to stimulate your skin’s natural exfoliation process. This helps reduce bacteria and acne scarring, triggers the formation of new collagen, promotes the healing of injured skin, and decreases inflammation and hyperpigmentation.

Microchanneling vs Microneedling

Microchanneling is mostly mistaken for microneedling, but there is a slight difference between these two treatments.

These two procedures essentially possess the same intents and purposes, but the difference lies in the needle size: while microneedling usually involves a needle of 1.5-2 millimeters, microchanneling uses much smaller needles, which rarely go over .25 millimeters.

When used for microchanneling, these needles are applied to the skin in a precise, meticulous manner that creates microchannels in the skin.

Much like the pricks created from its sister treatment, these channels boost the skin’s natural healing process, which results in the formation of new collagen and elastin. After that, the skin is soothed using human-growth factor serums that help diminish the signs of scarring or aging with each additional treatment.

What kind of needle do you use for Microchanneling?

We use Procell nano sized needles that are .25mm.

Is the Gua Sha massage a body massage?

No, it is designed to lift, sculpt, and reduce inflammation of the face.

How do I get rid of this hyperpigmentation/acne scarring?

Hyperpigmentation and post-acne marks require a personalized, phased approach. We recommend starting with a facial so your esthetician can assess the type and depth of discoloration. Treatment plans may include targeted brightening treatments, chemical peels, or microchanneling, combined with consistent at-home care.

Locations & Business Information

Is it a franchise?

No, Silver Mirror is not a franchise. Read our story here: https://silvermirror.com/our-story/

Why do we not have rooms but use a curtain?

Our concept is for a busy lifestyle. Our space is luxurious and still allows you to get in and out without wasting any time.

Why do I have to fill out the check-in form every time?

The skin can regenerate every 28 days, so it’s essential to stay updated on any changes in sensitivities, medications and environmental variables to ensure optimal results.

Do you host events at Silver Mirror?

Yes, we do! Host your next unforgettable event at Silver Mirror. Whether it’s a bachelorette (or bachelor) party, a birthday celebration, a company outing, or a get-together with your friends, we provide the perfect setting for a fresh-faced event. We can create a customized menu for your event and have makeup artists/hair stylists on hand so you’re ready to hit the town afterwards. For more details, please reach out.

Skincare & Products

Are the products you use in my facial available for purchase?

Not all products are available, some are professional grade. We do have at-home versions available for sale.

Why use a professional-grade skincare line vs. a regular skincare line?

Boosted potency and effectiveness can lead to quicker results.

I wear SPF in my foundation/tinted moisturizer. Is that proper sun protection?

Ensure your SPF is of adequate strength, ideally SPF 30 or higher. Typically, the amount of SPF in makeup is not sufficient to adequately protect your skin from sun damage.

How/Why do I use Vitamin C?

Incorporate Vitamin C under your moisturizer in your morning and evening routines. It acts as an antioxidant to shield against free radicals, and it also assists in correcting hyperpigmentation and skin discoloration.

How should I prep my skin before coming in for a facial treatment?

Keep makeup to a minimum, avoid exfoliation and topical medications for three days, use a light moisturizer, and abstain from Botox, fillers, lasers, and waxing for two weeks prior.

How/Why do I use retinol?

Retinol serves as a form of exfoliation, aiming to smooth skin texture and mitigate signs of aging. It should only be applied during your evening routine, up to a maximum of three times a week.

What products should I stop using before coming in for a facial, and how long should I stop using these products? When can I resume using them after a facial?

Stop all forms of exfoliation, including retinol, three days before your facial. Regular cleansers, serums, and moisturizers can be resumed after 24 hours. However, you should wait five days before restarting the use of retinols and exfoliators.

What makes you favor one brand over the other?

The decision depends on the individual’s skin type and their personal skincare goals.

What ingredients can I mix together, and what can I not?

We advise against combining acids at home unless they’re already mixed in the same product. It’s also not recommended to mix an acid and retinol on the same day. However, Vitamin C, Hyaluronic acid, and peptides can be combined safely.

What kind of masks do you have?

We incorporate a wide array of masks in our facials, ranging from hyaluronic to gel-based and jelly masks.

Why must I wear sunscreen in the winter?

While the UV rays are lower they are still present, and sunscreen offers protection against blue light and windburn as well.

Is there a difference between enzymes and chemical exfoliators?

Yes, an enzyme peel is a manual exfoliation method, typically derived from fruit. A chemical peel operates over multiple days, penetrating the lower skin layers to reach and reduce sebum production, thereby reducing breakouts.

What types of scrubs or exfoliants would you recommend?

We are strong believers in the importance of exfoliation in an effective skincare regimen. We recommend using gentler exfoliating methods (such as enzyme-based or acid-based exfoliants) over harsh facial scrubs. Scrubs harm skin by causing micro tears in the skin, which as a result will further dry out already dehydrated skin, cause increased oil production for already oily skin, and leave skin irritated and red. To browse a full list of Silver Mirror approved exfoliants, please visit our online shop.

What can I do in my daily skincare routine to address fine lines and wrinkles?

We recommend adding active serums and/or treatments to your regimen in order to turn back the clock on aging skin. One of the most important products to add to your arsenal is retinol, a derivative of Vitamin A, which triggers cell renewal. Retinol can minimize fine lines and wrinkles, smooth skin texture, and reduce the appearance of hyperpigmentation.

Other helpful anti-aging ingredients include peptides (which stimulate collagen in the skin), glycolic acid, hyaluronic acid, ceramides, and vitamin C. For more info on skincare products, visit any of our physical locations or shop our favorite products online.

How long do I have to return the product if I feel like they do not work?

Here is a link to our return policy: https://silvermirror.com/our-story/returns-and-refunds/

How do I layer my products? How many products can I layer at a time?

Take our skincare quiz to see what is best for your skin!

How do I get rid of this hyperpigmentation/acne scarring?

Based on the severity of hyperpigmentation and acne, we offer tailored solutions. We advise beginning with a facial and having an esthetician assess your skin. The subsequent steps may involve a brightening treatment, a deeper peel, and microneedling. It may take 3-6 months to observe noticeable results.

How many times a week should I exfoliate?

Based on your skin type and the recommendations of your esthetician, you should exfoliate 2-3 times a week.

What brands do you use during the facial and/or peel?

Each facial is personalized, incorporating a blend of products like Silver Mirror Skincare, IS Clinical, Sanitas, EmerginC, Dr. Dennis Gross and PCA.

In what order should I apply my skincare products?

Products should be applied from thinnest to thickest. Begin with your cleanser, followed by serums, then apply oils, and finish with moisturizer and SPF.

What should I know before getting my first facial?

You should wear loose clothing that has an open neckline, tie your hair back, and avoid exfoliating prior to your appointment.

Do we offer any lip services other than Lip Plump and Scrub?

No, Lip Plump and Scrub is a comprehensive treatment that combines hydration and exfoliation and new LED light therapy in one session.